Maintenance & Service level agreements
Maintenance of projects forms a large part of Ringmaster’s offering with a standard one-year warranty in place for all clients. Thereafter, a service level agreement is compiled for a further period of time and generally entails quarterly checking and servicing of all installed equipment. As a result of the success of this element of the company’s portfolio, the service division is currently in a growth phase.
Benefits of Maintenance Plans
Quarterly visits ensure a significantly reduced failure rate
Software is regularly updated
A Dedicated account manager keeps you updated on maintenance activities & work carried out
Equipment is checked regularly, a requirement from the manufacturers & legislation where smoke detection systems are concerned.
Our Technicians are available 7 days a week 24 hours a day.
Our response is Within 8-12 hours, following a service call placed by our clients. An authorised person must place the call.
Includes 2 free callouts per month.
We ensure your system will have as little "downtime" as possible. No need to wait for repairs to be carried out . We have a pool of loan equipment ready for our SLA Clients.
REPAIRS & SERVICE
We repair equipment when necessary at our premises in Randparkridge Johannesburg, whilst our clients enjoy the benefits of a loaner unit.
We are committed to a resolution within 24 hours
Items not covered include UPS'S, batteries, media convertors, power supplies, controllers, damaged cabling, damage caused by misuse or abuse, accident, disaster, flood, fire, water, wind lightning and " Acts of God"
We specialise in the following
Safety & Security Solutions
Audio Evacuations & PA Systems
Identification Card Printing
Smoke Detection Systems
How Innovative & Integrated Security Solutions can improve the value of your commercial property
Turnkey Security Solutions